Patient Guidelines: Returning to Seeing Your Massage Therapist and Acupuncturist During COVID-19

**If you show up with any COVID positive symptoms (see below) we must turn you away for your appointment and you would be required to pay the full fee for your session. Please give us as much time as possible to reschedule your appointment to be fair to everyone.**

**Please note that our showers are closed until further notice. We apologize for any inconvenience.**

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At Toronto Bodyworks our full team of Massage Therapists and Acupuncturists as well as our Managers and Reception Team are compliant with all government directives to maximize your health and safety.

Here are some of the new additions to our studio and policies to help keep you safe. For detailed information about screening and booking please scroll down:

Preparation Before you Arrive to your Appointment

Be sure you have the following:

We ask that you leave behind anything you don’t need for the session to reduce the risk of contaminating more surfaces. If you carry a bag but don’t need it, please consider not bringing it along for your session, if you can. 

Please note that if you develop any of the symptoms described in your required Covid-19 screening form that you received with your booking confirmation email that you cannot be treated. Please take an online self-assessment and contact your MD or Telehealth Ontario at 1-866-797-0000.


Toronto Bodyworks COVID-19 Photo Gallery

Entryway screening and hand hygiene station.

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Arriving for your appointment:

Passive Screening 

Please do not arrive more than 5 minutes early to your appointment.

At Toronto Bodyworks we have: 

If you arrive with a fever (and/or possible positive COVID-19 symptoms) you will be required to pay for the appointment and be immediately sent home where we will ask you to take the COVID-19 Self Assessment and follow their directives. We recommend you also contact call your MD or TeleHealth Ontario at 1-866-797-0000 for further guidance. If you don’t have access to internet proceed with a call.

Please arrive for your appointment no more than five minutes early. This will decrease the number of people in the space and allow for best physical distancing measures and be received by your therapist as soon as possible.

Arrive alone.

We ask that you please comply with the following measures to keep everyone safe during this time:

Quiet Tables (less talking) – Patients and therapists alike may respectfully request a quiet table at any time. Quiet table sessions may offer deeper relaxation and a safer environment.

When at the office we ask that you:

Physical Distancing

Everyone should strive to remain two metres apart from each other when in the office. Appropriate PPE (e.g. surgical/procedural mask) will be used by all therapists when providing your examination or treatment at all times including any time there is less than two metres of distance between you.


Hand hygiene is the most effective way of preventing the transmission of infections to patients and staff. Hands should be washed or sanitized when entering the studio, and after leaving the studio.

We reserve the right to refuse service for anyone who does not cooperate with our safety protocols. Any persons not following protocol will be kindly asked to leave. 

To return to treatment, there are some guidelines that you, your therapist and our team must follow for everyone’s safety.

Booking an Appointment

  1. Before reaching out to book an appointment the Minister of Health mandates the following screening. We verify and update this list of symptoms daily as new information becomes available. Please be aware that it is subject to change. We ask everyone to conduct the following self screening:

Do you have any of the following:

• Fever (37.8 C or 100.4 F)
• New onset of cough
• Worsening chronic cough
• Shortness of breath
• Difficulty breathing
• Sore throat
• Difficulty swallowing
• Decrease of loss of sense of taste or smell
• Chills
• Headaches
• Unexplained fatigue/malaise/muscle aches (myalgias)
• Nausea/vomiting, diarrhea, abdominal pain
• Pink eye (conjunctivitis)
• Runny nose or nasal congestion without other known cause

Have you:

Tested positive for COVID-19 or had close contact with a confirmed case of COVID-19 without wearing appropriate PPE?

In the past 14 days have you:

Traveled outside of Canada?

If you are 70 years of age or older, have you been experiencing any of the following symptoms:

• Delirium
• Unexplained or increased number of falls
• Acute functional decline
• Worsening of chronic conditions

If you have experienced any of the above or do so between the time of booking  and before your appointment please take the COVID-19 Self Assessment, call TeleHealth Ontario at 1-866-797-0000 or your MD for further guidance.

If you have been directed to get tested and self isolate please cancel your appointment immediately and proceed with the recommendations provided to you.

If you have recently tested positive for COVID-19 you must be properly cleared according to the Ministry of Health’s Public Health Guidance on Testing and Clearance before coming in for a session.

If your answers are No, then please proceed to contact Toronto Bodyworks to make an appointment


Patient Screening

Will be conducted four times:

  1. Over the phone or by email at the time of booking.
  2. 48 hours before your in-person visit by email – if we have not heard back we will contact you by phone. You must respond to hold your appointment.
  3. Upon your arrival at the studio. Reception will also take your temperature before your appointment.
  4. Your therapist will also follow their directive to complete the COVID-19 screening when doing your intake, before your session begins.


Your Massage Therapist / Acupuncturist will: 


Your Massage Therapist / Acupuncturist will follow the cleaning and disinfection protocols from The Minister of Health and the directives of their Colleges. This would include disinfection of all diagnostic and treatment tools and treatment surfaces between each patient visit. Times between appointments have been increased to allow for the disinfection process to be thorough and successful.


Continue to conduct ongoing regular screening of your health.

If you exhibit symptoms of COVID-19, please follow the advice of public health officials before infecting others. Your Massage Therapist / Acupuncturist is required to report any confirmed cases.



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Public Health Ontario: Handwashing Video with Soap and Water

Public Health Ontario: Handrub Video with Sanitizer

Public Health Ontario Facial PPE: Masks and Eye Protection

Hamilton Health Sciences: The Right Way to Cover Your Cough

Treatment Rooms and Studio Disinfectant MSDS: Concrobium Broad Spectrum Disinfectant II (scroll to bottom right of page for downloadable data sheet)

We thank-you for your co-operation to keep everyone safe during this time. We look forward to seeing you soon!